What's changed
You can now go from submitting your application details through payment, adding Borderless as your UKVI helper and your ID check in one go, without waiting for a caseworker between steps.
This applies to visa applications created on or after 21 September 2026. Applications created before that date continue exactly as before.
Submit goes straight to payment
When you confirm your details you land on the payment page. You are no longer sent back to your home screen to find the Pay button.
Payment goes straight to the helper step, then your ID check
When your payment goes through you see a confirmation and are taken to the Add Borderless as a helper step, followed by the ID check. Previously a caseworker had to release you to this step, which typically took one to two working days.
The helper step is in the app
Adding Borderless as a helper on your UKVI account used to be done on a phone call. The app now walks you through it and shows you the codes UKVI sends us. If you hit a problem, a call is still available. See Adding Borderless as an Authorised Helper on Your UKVI Account.
If you step away
If you pay and leave before finishing, open your visa list in the Borderless app. Your visa card takes you straight to the step you have left to do.
What has not changed
A Borderless caseworker still reviews every application before anything is submitted to the Home Office. Confirming your details sends them to us, not to UKVI.
Government guidance: Skilled Worker visa: how to apply