What the identity check involves
As part of the skilled worker visa application process, workers are required to complete an identity verification check through the UKVI Identity Check app. This typically involves scanning a biometric document — usually a Biometric Residence Permit (BRP) — alongside a facial recognition step.
What to do if you do not have a BRP
If you do not have a BRP, or your BRP has expired, you can complete the identity check using your passport. On the UKVI Identity Check app, select passport as your document type and enter your passport number and date of birth when prompted. This method works for most applicants who hold a valid passport, including those who have previously used an eVisa accessed via their passport rather than a BRP.
If your BRP has been lost or stolen, you should report this to the police and obtain a crime reference number before proceeding. You may still be able to use your passport for the identity check in the meantime, but you should inform your Borderless case worker so they can advise on whether any additional steps are required.
What to do if your passport is also delayed or expired
If you are waiting for a new passport and do not have a valid BRP, you may be able to use your physical BRP card as an alternative form of identification for your biometric appointment, even if it has recently expired, in some circumstances. Contact your Borderless case worker to discuss your specific situation before proceeding, as the available options will depend on the stage your application is at.
Adding Borderless as an authorised helper
Once your identity check is marked as completed on the UKVI portal, the next step is to add Borderless as an authorised representative on your UKVI account. A member of the Borderless team will contact you by phone to walk you through this process. If you have completed your identity check and have not received a call within two working days, contact support to follow up.
Government guidance: https://www.gov.uk/guidance/using-the-uk-visas-and-immigration-online-service