📱 Step 1: Check Your Email
You will receive:
An email with instructions
A notification in the Borderless platform
This will confirm whether you need to:
Use the UKVI app, or
Book a biometric appointment
🖥 Step 2: Using the UKVI App (Most Common)
If you are eligible to use the UKVI app:
Download the UK Immigration: ID Check app.
Log in using your UKVI account details.
Scan your passport.
Scan your face using the app instructions.
Complete any remaining steps in the app.
Once finished:
Return to Borderless.
Click Confirm ID Check Completed.
⚠️ Do NOT continue past the ID check stage and fill in the visa form a or enter any sponsor/CoS number. Doing this may delay or cancel your application. Our immigration team will fill in these details for you.
❗Common Issues with ID Checks and How to Fix Them
Passport Not Scanning 📸
Remove phone case.
Ensure good lighting.
Hold passport flat.
Try a different device if available.
Face Scan Fails ❌
Remove glasses.
Stand in neutral lighting.
Hold phone steady.
Cannot Log In 🔐
Reset your UKVI password.
Ensure you are using the same email linked to your visa application.
⚙️ When a Biometric Appointment Is Required
If you cannot use the UKVI app:
A biometric appointment must be booked.
Appointments may be at least 3 weeks away.
Some centres charge additional fees.
Your immigration team will guide you through booking if needed.