After your payment is confirmed, the next step is to add Borderless as an authorised helper on your UKVI account. You do this before your ID check, because we use the helper access to confirm your identity check is complete. This lets our immigration team submit and manage the visa application on your behalf. You do this yourself from within the Borderless app, which walks you through it step by step and shows you the codes UKVI asks for.
This applies to visa applications created on or after 21 September 2026. For earlier applications a member of our team calls you and reads you the codes.
Before you start
Have your UKVI account login details to hand (the email and password you used when you created the account).
Be on a device where you can switch between the Borderless app and the UKVI website. A computer with your phone alongside works well.
Allow around 10 minutes.
Adding Borderless as a helper in the app
Sign in to your UKVI account using the link in the Borderless app and open your visa application.
Go to the helper section and enter the Borderless contact details shown in the app.
UKVI sends a code to Borderless by email. Press Get the code in the Borderless app and it shows you this code. Enter it in UKVI.
UKVI sends a second code to Borderless by text message. The Borderless app shows you this code too. Enter it in UKVI.
Return to the Borderless app and confirm you have added us. We check your UKVI account to confirm the helper is in place.
If a code does not work
Request a new code in UKVI, then press Check for a newer code in the Borderless app and try again. The app limits you to three codes. This protects you: entering the wrong code repeatedly can lock your UKVI account, and only the Home Office can unlock it. If you reach the limit, the app offers you a call with a Borderless caseworker instead, who will complete the step with you.
If we cannot confirm that the helper was added, you will be asked to try again.
After you have added us
The app takes you on to your ID check. You do not need to do anything else on your UKVI account. Do not fill in any further sections of the visa form yourself. Our immigration team prepares and submits the application on your behalf, and a caseworker reviews it before anything is sent to the Home Office.
If you get stuck at any point, contact support from the Borderless app.
Government guidance: How to sign in to continue your visa application