What’s new?
You can now:
Choose exactly which notifications you receive
Decide how you receive them (email, in-app, or both)
Get a daily overview of all your active cases
Notification Preferences
You now have full control over your notification settings through a dedicated Notification Settings page.
What you can do
Turn specific notifications on or off
Choose between:
Email notifications
In-app notifications
Both channels
Update preferences instantly — no need to save changes
This makes it easier to reduce unwanted emails while still staying informed about important updates.
Types of notifications
You can manage notifications such as:
Case activity updates
Visa expiry alerts
Compliance reports
Daily summaries (email only)
Note: Some notifications are always enabled (for example, when action is required or a document is uploaded), as they are critical to your cases.
Daily Summary Email
The new Daily Summary email provides a simple, once-a-day overview of your cases.
What’s included
All active cases in one place
Cases grouped by type:
CoS requests
Visa applications
Sponsor licence activities
Reported changes
Clear indication of:
Who needs to take action
Recent activity (e.g. updates from the previous day)
Who sees what?
Employers: See all cases across their businesses
Candidates: See their own cases, including dependants
How to enable it
The daily summary is turned off by default, but you can enable it anytime in your notification settings.
Why use these features?
These updates help you:
Stay on top of case progress without logging in constantly
Reduce unnecessary notifications
Quickly identify where action is needed
Get a clear, daily snapshot of your workload
Need help?
If you’re unsure which notifications are right for you, or need help updating your settings, please contact your Account Manager or our Support team.