We have changed how you add Borderless to your existing sponsor licence. The representative and Level 1 steps now sit in a new Onboarding tab, broken into short guided steps. While you wait on the Home Office, Borderless now tells you exactly what to look out for and what to do when it arrives.
The Onboarding tab
The Onboarding tab replaces the setup card in the sidebar. It shows the step you are on, the steps still to come and what you have already completed. A badge on the tab shows when there is something for you to do.
If you are a new customer connecting your first existing sponsor licence, you will only see the Onboarding tab and your licence pages until you submit the representative request. As soon as you submit it, the rest of Borderless opens up.
Adding Borderless as your representative
Each step now has its own page. Keep the Sponsor Management System open alongside Borderless and we will walk you through:
Signing in to the Sponsor Management System
Opening your licence summary
Entering your organisation details exactly as shown
Entering your Authorising Officer details exactly as shown
Opening the change request, pasting in the text we give you and submitting it
Entering the change request number, which sends the request to us
Waiting for the Home Office email
Once we have requested priority for adding Borderless as your representative, the Home Office emails your Authorising Officer. The email does not come to Borderless or to whoever set up your account, so make sure your Authorising Officer knows to look out for it.
While you wait, a banner at the top of every page reminds you to check for it. If you are not the Authorising Officer, the banner tells you who to ask. When the email arrives, press Confirm on the banner or open the Onboarding tab. You will be asked whether you have received the Home Office email:
Not yet. Keep checking the Authorising Officer's inbox, including the junk folder. The email can arrive any day.
Yes. You will be asked for the reference number from the email.
The reference number
The reference number is in the Home Office email. It starts with R followed by 7 characters, for example R0114653 or R010482X. Enter it exactly as it appears. Once you do, we carry it straight into your Level 1 steps so you do not need to enter it again.
It is not your sponsor licence application reference, which starts with SPL. For more help, see Finding your Representative Reference Number.
Adding Borderless as a Level 1 user
Once your representative is confirmed, the banner changes to ask you to add Borderless as a Level 1 user. This is four guided steps in the Sponsor Management System. You then enter the User ID and status shown there and submit. We then check that Borderless has been added as your Level 1 user.
Reminder emails
Until your representative is confirmed, we send a reminder email every other working day to your Authorising Officer and the person who set up your licence request. The button in the email takes you straight to the step for entering the reference number. The reminders stop as soon as you enter it.
Once your representative is confirmed, we send up to two reminders to add Borderless as a Level 1 user. These stop once your Level 1 user is saved.
Related guidance
For the full integration process, see Sponsor Licence Integration. If you need a hand, open the Support tab at the bottom right of your screen to contact our team.