Once you have agreed to work with us, getting set up is a guided journey. You will sign your contract, set up payment, and then be walked through adding your business and sponsor licence details. This guide explains each step and what you need to have ready.

Everything starts with one email. When your account is ready, we send you a Get Started email with a secure link. You can sign your contract and enter your payment details directly from that link, without needing to log in first. Your login is set up for you once payment is complete.

Open the link in your Get Started email and you will land on the first step: your contract. It is generated for you and pre-filled with your company details, so in most cases you simply need to review and sign it on screen.

If something in the contract needs changing, let your Borderless contact know rather than signing. They will update it and send it back to you to sign. You will not need to start the process again.

After signing, you move straight to payment. You will be asked to provide two things: a Direct Debit and a credit card. Direct Debit is the primary payment method for your subscription and for employer-paid fees, including Home Office fees that Borderless collects on your behalf. The credit card is held as a backup only, so that if a Direct Debit payment ever fails we can charge the card and your service continues uninterrupted. Direct Debit payments typically take 2-5 working days to process.

It has to be a credit card. We cannot accept a debit card or a prepaid card at this step. If you enter one, you will be asked to use a credit card instead.

When your credit card is added we place a temporary hold for the amount of your monthly fee to confirm it works. This is not a charge, and it is released automatically. If your bank asks you to confirm the payment with an extra security step, please complete it, as your card is not fully verified until that check is finished.

If you need to step away, you can return to the payment step later using the same link and pick up where you left off.

Once both your direct debit and card are confirmed, you can log in to the Borderless platform. You will receive a welcome email with your login link and details of your next steps, tailored to your plan.

From this point onwards you log in to Borderless to continue your setup. The Home page shows a Sign up complete summary and a Continue setup button at the top, which opens the next step each time you come back.

The first thing to do inside the platform is add your business and your first site. Click Continue setup at the top of Home to open this step. It cannot be skipped, as these details are needed before you can set up your sponsor licence.

Please enter your business and site details exactly as they appear on your Sponsor Licence, or on your intended Sponsor Licence application. This is a compliance requirement. Adding a business starts with your Companies House registration number (eight characters, including any leading zero). We look the company up and show you the details. Choose Use these details to prefill the business name, registration number, company type, sector and registered address, or Enter details manually. You can then look up your site address by postcode.

Once your business and site are added, we ask whether you already hold a sponsor licence, and guide you down the right path.

If you already hold a licence, you connect it to Borderless by completing your representative details. If you do not yet hold one, we guide you into the licence application instead.

Alongside this, you can add your roles, individuals and any existing sponsored workers. These are recommended next steps you can complete at any time, so you can get full value from the platform from the start.

If you did not receive your Get Started email, or your link has stopped working, contact our team and we will help you get a fresh link.

If you have signed and paid but are not sure what to do next, log in and click Continue setup at the top of Home. It opens the next step you need to complete. If the card security check was not completed, finish that first.

You can reach us any time through the support channel in your Get Started email, and we will help you get set up.