🔁 Refund Policy & Conditions (Important)
Borderless operates a strict non-refundable fee policy once a billing trigger has been reached.
💳 When Fees Become Non-Refundable
Borderless service fees become non-refundable immediately once billed or paid, as outlined below:
If the employer is paying the Borderless fee
→ The fee becomes non-refundable once the candidate formally accepts the offer of sponsorship.If the candidate is paying the Borderless fee
→ The fee becomes non-refundable once the visa application has been completed and submitted to Borderless for review.For all other services
→ Fees become non-refundable upon the earlier of:Invoice being issued, or
Work commencing
If a withdrawal occurs before the relevant billing trigger, no Borderless fee is payable.
🔄 Discretionary Credits (Exceptional Cases Only)
In exceptional circumstances, Borderless may, at its sole discretion, offer a credit toward future services.
Credits are not guaranteed
Credits are not transferable
Credits cannot be exchanged for cash
Credits cannot be applied to government or third-party fees
All decisions regarding credits are final.
🏛️ Government & Third-Party Fees
Government fees (e.g. Home Office fees) are handled separately:
If not yet submitted → will be refunded to the paying party
If already submitted → refunds depend on the relevant authority (e.g. Home Office)
Borderless will pass on any refunded amount once received but:
Cannot guarantee timelines
Is not responsible for third-party refund decisions
⚖️ Cessation of Work (Regulatory Scope)
If a case falls outside Borderless’ regulatory authorisation (IAA Level 1), we may need to stop work.
In these cases:
Borderless fees remain non-refundable
A discretionary credit may be considered (see above), depending on:
The stage of the case
Whether all relevant information was disclosed at the outset
No credit will be issued where key information was withheld.
🚫 Refund Conditions
Borderless will not issue refunds where:
A candidate or employer has lied or knowingly misled Borderless
An employer has instructed Borderless to act against immigration law or sponsorship regulations
📄 Payments, Subscriptions & General Terms
All payments must be made via approved methods
Subscriptions are 12-month contracts and auto-renew unless cancelled with 30 days’ notice
If you cancel the 12-month term:
The remaining balance will still be charged
Additional terms:
Subscription fees may increase by up to 10% at renewal
All purchases are non-refundable unless explicitly stated
If work must stop due to regulatory limitations:
Any refund or credit remains at Borderless’ discretion
📌 Additional Information
This policy should be read alongside our full Terms and Conditions.
ℹ️ What IAA Level 1 Means
Borderless is regulated by the Immigration Advice Authority (IAA), the UK regulator of immigration advice, at Level 1 (Advice and Assistance). Level 1 covers straightforward applications such as sponsored work visas and sponsor licences. It does not cover complex or discretionary cases, or cases involving adverse immigration history. For more detail, see How Borderless is regulated: the Immigration Advice Authority (IAA).