🔁 Refund Policy & Conditions (Important)
Borderless operates a strict non-refundable fee policy once a billing trigger has been reached.
💳 When Fees Become Non-Refundable
Borderless service fees become non-refundable immediately once billed or paid, as outlined below:
If the employer is paying the Borderless fee
→ The fee becomes non-refundable once the candidate formally accepts the offer of sponsorship.If the candidate is paying the Borderless fee
→ The fee becomes non-refundable once the visa application has been completed and submitted to Borderless for review.For all other services
→ Fees become non-refundable upon the earlier of:Invoice being issued, or
Work commencing
If a withdrawal occurs before the relevant billing trigger, no Borderless fee is payable.
🔄 Discretionary Credits (Exceptional Cases Only)
In exceptional circumstances, Borderless may, at its sole discretion, offer a credit toward future services.
Credits are not guaranteed
Credits are not transferable
Credits cannot be exchanged for cash
Credits cannot be applied to government or third-party fees
All decisions regarding credits are final.
🏛️ Government & Third-Party Fees
Government fees (e.g. Home Office fees) are handled separately:
If not yet submitted → will be refunded to the paying party
If already submitted → refunds depend on the relevant authority (e.g. Home Office)
Borderless will pass on any refunded amount once received but:
Cannot guarantee timelines
Is not responsible for third-party refund decisions
⚖️ Cessation of Work (Regulatory Scope)
If a case falls outside Borderless’ regulatory authorisation (IAA Level 1), we may need to stop work.
In these cases:
Borderless fees remain non-refundable
A discretionary credit may be considered (see above), depending on:
The stage of the case
Whether all relevant information was disclosed at the outset
No credit will be issued where key information was withheld.
🚫 Refund Conditions
Borderless will not issue refunds where:
A candidate or employer has lied or knowingly misled Borderless
An employer has instructed Borderless to act against immigration law or sponsorship regulations
📄 Payments, Subscriptions & General Terms
All payments must be made via approved methods
Subscriptions are 12-month contracts and auto-renew unless cancelled with 30 days’ notice
If you cancel the 12-month term:
The remaining balance will still be charged
Additional terms:
Subscription fees may increase by up to 10% at renewal
All purchases are non-refundable unless explicitly stated
If work must stop due to regulatory limitations:
Any refund or credit remains at Borderless’ discretion
📌 Additional Information
This policy should be read alongside our full Terms and Conditions.