🚧 What happens to my in-progress sponsorships?
Any in-flight sponsorships will remain on the original platform for tracking.
As soon as the visas are granted, you will need to click 'Confirm Employment' on the candidates profile and they will automatically move to the new platform - no action needed on your part!
🧹 Does my data get lost?
No - your data is safe. All essential information has been transferred securely.
If you notice anything missing, don’t worry - contact [email protected] and we will look into this for you.
💸 Will I be charged more for this?
No! There are no extra costs involved in moving to the new platform. It’s part of your Borderless experience - just better and faster.
🛠️ I'm missing data — how do I get help?
If you’re missing data or spot anything that doesn’t look right, please reach out to [email protected]. We’ll get back to you as quickly as possible to resolve it.
🕓 What’s the cut-off period for the transfer?
All customers will be migrated by 30th June. After this date, the new platform will be your go-to for managing sponsorships and employee data.
👥 How do I add new colleagues to the app?
To add a new team member to your company’s Borderless account, just follow the steps outlined in this help article.
🔐 How do I log in?
The login process is exactly the same as the original platform:
Enter your email address
We’ll send you a PIN code
Enter the PIN to log in!
🔑 Will my password and login stay the same?
Yes! You’ll use the same email and PIN-based login as before. No need to remember new credentials.
💬 Need help or an update? - Open the Support tab at the bottom right of your screen to contact our team directly.