đŠ Step 1: Receive the Offer Email
When your employer submits a sponsorship offer, you will receive an email invitation from Borderless. The email includes:
Details of your offer
A link to access the candidate portal
đ Didnât Receive the Email?
If you havenât received the offer email, you can still access your account:
Go to the Borderless candidate portal.
Enter your email address.
Check your email inbox for a one-time password (OTP).
Use the OTP to log in to Borderless.
Once logged in, you can view and accept your sponsorship offer directly from the portal.
đ Step 2: Review Your Offer
After logging in, go to the Offers screen.
Carefully review the details of your sponsorship offer.
âď¸ Step 3: Sign your Client Care Letter and accept
Click Accept on the offer.
You will be shown your Client Care Letter, personalised to your case, and asked to sign it electronically. This letter is a regulated requirement. It sets out who is responsible for your case, your immigration status and route, who pays which costs, how to contact us, and how to complain.
After signing, return to the portal and click Accept again to finalise. Your offer is not accepted until the Client Care Letter is signed, and a copy is emailed to you.
For more on the Client Care Letter and the closing letter you receive when your case concludes, see your Client Care Letter and case closing letters.
â Next Steps
Once accepted, your sponsorship process will continue with your employer and the Borderless team supporting you throughout.