1 How to Start
Go to Cases in the sidebar and select the Changes of Circumstance tab. Click Create to start a new change and select whether the change is for an employee or business.
Business Changes
A business Change of Circumstance refers to any significant update to your organisation's details that the Home Office must be informed of via the SMS. These changes typically include:
Change of address (head office or any branches)
Change of ownership or company structure (e.g. mergers, takeovers)
Change in Authorising Officer, Key Contact or Level 1 user
Addition or removal of a branch or site
Closure of a business location or branch
Insolvency, administration or liquidation events
These changes must be reported within 20 working days of taking effect to stay compliant with sponsor duties.
Employee Changes
An Employee Change of Circumstance refers to any significant update to a sponsored worker's employment or immigration status that must be reported to the Home Office via the SMS. These typically include:
Termination of employment (including resignation, dismissal, redundancy)
Change of job title or role (within the same SOC code)
Change in work location (to a new site or branch)
Change in salary or working hours (including pay rises or pay increases affecting the annual salary)
Unexplained absence (10+ consecutive working days without contact)
Switch to part-time or different work pattern
Long-term absence (e.g. maternity/paternity leave, sick leave)
Employee no longer sponsored (e.g. switching visa routes or leaving the UK)
Change of immigration status (if no longer requires sponsorship)
When to report a salary increase: If a worker receives a pay rise, you must report this as a change of circumstance to ensure the Home Office records are updated. The new annual salary should exceed the current CoS salary threshold for the role. Report the change within 10 working days of the increase taking effect.
These changes should be reported within 10 working days of the change taking place.
Submit and Track
Once your Change of Circumstance has been submitted, our immigration team will review the details and then submit it to the Home Office on your behalf. You can monitor its progress at any time in Cases under the Changes of Circumstance tab.
Video Guide Tutorial
For a walkthrough of the Changes of Circumstance process, please see the tutorial video in the Borderless platform Help section.