New: Document guidance in further information requests
When the Home Office requests further information on a CoS application, the notification in Borderless now shows expandable guidance cards for each document requested. Expanding a card shows you why the document is needed, what makes it valid, and whether a substitute is accepted.
The payslips section also has a structured guidance card showing the specific requirements: payslips covering the last 3 consecutive months per employee, clearly showing employee name, pay period, gross pay, and hours worked, with salary matching what is declared in the sponsorship role record.
New: Payslips management per employee
Payslips are handled per employee rather than as a single upload. For each named individual in the RFI, you'll see a card with a Manage button.
Clicking Manage opens a modal where you can:
Add payslips already in Borderless - if payslips are linked to the employee's record, they appear here and can be added with one click
Upload a new payslip PDF - once uploaded, Borderless automatically extracts key fields including the employee's name, NI number, pay period, gross pay, and total hours for you to review
A counter (for example, 3/3) shows how many payslips are linked for each employee. Click Confirm on each employee card once their payslips are complete.
New: "I can't provide this" option
If you genuinely cannot provide a requested document, you can now say so directly in the platform rather than emailing your caseworker separately.
On any document card, click "I can't provide this document" to open the Cannot provide document modal. You'll be asked to:
Select a reason from the dropdown (for example: "We don't have this document", "Other")
Add an explanation in the text field to give your caseworker context
Click Submit to save your response. This is sent to your caseworker when you submit your full RFI response.
This option is available for bank statements, organisation charts, governing body registration, local authority contracts, service user agreements, service user list, overtime proof, use of agency staff, reason for hiring a migrant worker, and other documents.
New: Pre-submission document checklist
Before you submit your RFI response, Borderless now shows a Review your documents before submitting checklist. Each document is shown as a colour-coded card:
Verified (green): the document has been checked and accepted. No action needed.
Needs Review (yellow): our system was unable to verify the document type automatically. Click Review to check the document, then Confirm to proceed.
Cannot provide (red): you have indicated you cannot supply this document. A warning reminds you that this may cause delays or refusals. Click Confirm to acknowledge and proceed.
The Submit button remains disabled until every document has been confirmed. Once all cards are resolved, you can submit your RFI response.
To access these features, log in to Borderless and open any active CoS application with a further information notification.